Policies

Policies

"Come sense the difference"

Amarillo's first and only
luxury pet hotel

8150 SW 77th Avenue
Amarillo, TX 79119
Phone: (806) 331-1100
Fax: (806) 331-1102
info@lechateaupetresort.com

A veterinarian signed Certificate of Health is required for all guests. Alternatively, a current health record including
current Rabies, DHLPP, and Bordatella vaccinations and a negative fecal can be faxed or emailed from your
veterinarian.

It is our goal to ensure each guest has a safe, enjoyable
visit and that each pet returns home healthy. Therefore,
the following policies have been adopted.

Puppies must be over 8 weeks old with at least one set vaccinations and de-worming.

A $5 per day surcharge will be added for any unneutered male over 6 months old or any female in heat or whelping
during her stay.

Pets found to have fleas or ticks will be treated at owner's expense and quarantined until pests have been removed.

All pets will be evaluated for off leash group play (unless no group play is requested). Play is supervised at all times.
Pets are grouped by size and temperament and play style.

Pets found to be harmful to other animals or staff will be confined and owner will be contacted to have pet picked up.

For their safety, pets that jump or climb fences will be confined to a 8 x 8 suite with covered yard at the current rate for
that available suite.

If the food supply you provide is exhausted a bag of one of our super premium foods or a food run for your pets regular
food will be added to your bill.

You are welcome to bring comfort items from home to leave with your pet. Please label all belongings. We are not
responsible for lost or damaged items, but will do our best to make sure your pet's goodies go home with him/her.